Thank you for shopping at Silentfox. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.

Refunds

We accept returns for a full refund or store credit on items that are unworn, unwashed, and in their original condition with all tags attached. You must initiate the return within 7 days of the delivery date. Refund will be credited to original payment method within 7 business days

ELIGIBILITY FOR A REFUND

To be eligible for a refund, your item must meet the following criteria:

• It must be in its original condition (unworn, unwashed).
• All original tags and labels must be attached.
• It must be returned within 7 days of the delivery date.

Please note that the following items are not eligible for a refund:

• Items marked as “final sale.”
• Gift cards.
• Items that have been damaged or altered after delivery

HOW TO INITIATE A RETURN

To start a return, please follow these steps:

• Contact our customer support team at teamsilentfox@gmail.com with your order number and the reason for your return.
• We will provide you with a return authorization and instructions on where to send your package.
• Securely pack the items you wish to return and include a copy of your original packing slip or order confirmation.
• Ship the package to the address provided. You are responsible for the shipping costs associated with the return. We recommend using a trackable shipping service.

REFUND PROCESSING

Once we receive your returned item, our team will inspect it to ensure it meets our eligibility criteria. If the return is approved:

• The refund will be processed to your original method of payment.
• You will receive the refund within 7 business days, depending on your bank’s policies.
• Shipping costs are non-refundable.

EXCHANGES

We do not offer direct exchanges at this time. If you need a different size or color, please return the original item for a refund and place a new order for the desired item.

DAMAGED OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, please contact us immediately at teamsilentfox@gmail.com with your order number and photos of the item. We will work with you to resolve the issue promptly, which may include a replacement or a full refund.

Need help?

Contact us at teamsilentfox@gmail.com for questions related to refunds and returns.